SHETLAND
ISLANDS COUNCIL
HOUSING TECHNICAL SERVICES
REVIEW
4EIGHTY
has been appointed by the Council to
carry out a comprehensive review of its
approach to housing property maintenance
and repair.
Working
closely with all staff concerned, the
assignment includes a developing proposals
for the merger of the housing DLO with
the client control service, updating
the schedule of rates documents, introducting
new structures and operational arrangements,
advising on IT implications, team building,
staff training and the development
of new service delivery initiatives.
Also
included is the development of a new
property management strategy shifting
the emphasis from responsive to planned
and cyclic maintenance.
Client Manager: Anita Jamieson, Service Manager - Business
Support, SIC
Lead
consultant: Tom Hainey,
Director, 4EIGHTY Limited
Project
partner: David
Bonar, F3 Surveyors, Edinburgh
Status: Due
for completion September 2007.
RENFREWSHIRE
COUNCIL
DEVELOPMENT OF HOMELESSNESS
& HOUSING ADVICE SERVICES
4EIGHTY
has been appointed by the Council to
work with staff, managers and service
users on the future development of the
homelessness and housing advice service.
The
review is intended to build upon earlier
best value and performance reports and
identify key aspects of the service for
specific attention. 4EIGHTY will work
with staff and in consultation with users
to develop systems and structures to
best meet the challenges faced in meeting
the demands of this high intensity service.
The
assignment places a strong emphasis on
developing team
performance and a positive attitude towards
change and external scrutiny.
Client Manager: Tom Irvine, Tenancy Services Manager,
Renfrewshire Council
Lead
consultant: Tom Hainey,
Director, 4EIGHTY Limited
Asssociates: Laurie
Naumann, Dave Bonar & Mark Reid
Status: Commenced
June 2007.
ESTATE MANAGEMEMENT
TEAM DEVELOPMENT
4EIGHTY has been appointed
by the Council to develop and deliver an innovative staff development activity
focussing on to continuous improvement of the Council's cutting edge approach
to estates management.
Using practical activities
and bespoke training video simulations staff are encouraged to apply their
skills and knowledge in a training environment.
Client Manager: Ann Bennett, Housing Services Manager, Renfrewshire
Council
Lead consultant: Tom Hainey,
Director, 4EIGHTY Limited
Asssociates: Mark
Reid
Status: Completed
October 2007.
FAIRFIELD HOUSING
COPERATIVE
HOW TO CONDUCT A CUSTOMER SURVEY - STAFF TRAINING
Fairfield want to
find out what their tenants and other customers think about the services
they receive from the Co-op but they don't want to pay large fees for off-the
shelf solutions.
4EIGHTY's training
introduces staff to the basics of setting up and carrying out a survey and
giving practical advice on the main "do's and don'ts".
Client Manager: Gillian White, Housing Manager, Fairfield
Housing Co-op
Trainer: Tom
Hainey
Status: Completed
November 2007.
UNITY
HOMES HOUSING ASSOCIATION
MANAGEMENT COMMITTEE TRAINING & DEVELOPMENT
4EIGHTY
has been appointed by UNITY to conduct
a Training Needs Assessment and deliver
a range of priority training events
for Committee member.
Subject
coverage has includes Governance, Finance,
Strategic Planning, Property Maintenance
and Speaking Up for UNITY.
Client Manager: Tony
O'Brien, Estate Coordinator,
UNITY Homes
Lead
Consultant: Tom
Hainey, Director, 4EIGHTY Limited
Trainers: Tom
Hainey & Mark Reid
Status: Due
for completion March 2008.
FIFE
SPECIAL HOUSING ASSOCIATION
SHQS DELIVERY PLAN REVIEW-
OPTIONS APPRAISAL
4EIGHTY
has been appointed by F3 Surveyors to
assist them to underrtake a comprehensive
apprasial of the options open to the
association to ensure that all of its
stock meets the Scottish Housing Quality
Standard by 2015.
4EIGHTY
is responsible for devising the options
appraisal methodology, engaging tenants,
committee and managers in the apprasial
process, facilitating consultation events
and devising conclusions.
Client Manager: Rob Milne, Technical Services Director, Fife
Special HA
Project
Manager: Dave
Bonar, Director, F3 Surveyors, Edinburgh
Lead
Consultant: Tom Hainey, Director,
4EIGHTY Limited.
Status: Complete
December 2006.
SHETLAND
ISLANDS COUNCIL
REVIEW OF VOID MANAGEMENT AND
REPAIRS SERVICE - DEVELOPMENT OF ESTATE
MANAGEMENT TEAM
4EIGHTY
has been appointed to review the operation
of the Council's Estate Management Team
with particular emphasis on the review
of repairs, maintenance and voids management.
Involving
extensive staff interviews, team building
activities, process mapping, value management
workshops and staff traiining this comprehensive
assignment has allowed 4EIGHTY to consider
all aspects of team performance from
people and paperwork to policy and procedures.
Client Manager: Vaila Simpson, Estates Manager,
SIC
Lead
consultant: Tom Hainey,
Director, 4EIGHTY Limited
Project
partner: David
Bonar, F3 Surveyors, Edinburgh
Status: Completed
July 2006.
WEST
LOTHIAN COUNCIL
BEHAVIOUR IN COMMUNITIES MAPPING
PROJECT
4EIGHTY
has been appointed to devise a comprehensive
map of current services, programmes,
initiatives and facilities making a contribution
towards promotion of safer and more cohesive
communities and prevention of anti-social
behaviour.
The
study will look at current inputs across
all Council departments and partner organisations
from the statutory and voluntary sectors.
Client Manager: Martin Armstrong, Director of Customer and
Support Services
West
Lothian Council
Lead
consultant: Tom Hainey,
Director, 4EIGHTY Limited
Status: Completed
June 2006.
NEW SHAWS LHO
STAFF TEAM BUILDING & MOTIVATION
Tom
Hainey was engaged by New Shaws LHO to
deliver two half-day team building and
motivation event for over 30 staff including
concierges, managers and frontline housing
management staff.
The
event included a light-hearted presentation
on how to survive on the front line and
an practical team building activities
with the emphasis on breaking down barriers
and having fun.
Client Manager: Carolyn Lennon, New Shaws LHO
Facilitator: Tom Hainey,
Director, 4EIGHTY Limited
Status: Complete.
ABERDEENSHIRE HOUSING
PARTNERSHIP
TRAINING & DEVELOPMENT
SUPPORT
4EIGHTY
has been commissioned by Aberdeen Housing
Partnership to provide a range of staff
and board training and development services
designed to improve individual and team
performance.
The
assignment involves a range of activities
including training needs assessment,
personal development planning, facilitaiton
of team building events, management team
development and provision of a range
of staff training events.
Includes facilitation
of annual staff, management, board strategy development event.
Client Manager: Colin
Hawkins, Chief Executive, Aberdeenshire HP
Lead
Consultant: Tom Hainey, Director,
4EIGHTY Limited
Status: Ongoing.
CUMBERNAULD YMCA/YWCA
BUSINESS STRATEGY REVIEW
4EIGHTY
has been commissioned by Cumbernauld
Y to conduct a comprehensive review of
its business development strategy.
The
assignment involves a range of stakeholder
interviews, strategy review activities
for managers and Board members, financial
analysis and deveopment of medioum term
business plan.
Client
Manager: Stewart McCrae,
Chief Executive, Cumbernauld Y
Lead
Consultant: Tom Hainey, Director,
4EIGHTY Limited
Associates:
Laurie
Naumann. Derek Burns.
Status: Complete.
WESLO HOUSING MANAGEMENT
CUSTOMER SATISFACTION SURVEY
4EIGHTY has been commissioned by Weslo to conduct its 2005 customer survey.
The survey comprises
distribution of self-completion surveys to all 2164 tenants across West Lothian
and Bo'ness and interviews with key partners and suppliers.
Project Partners:
TPAS Scotland
DK Research
Statistical
Information Solutions
Client Manager: Mike Bruce, Policy Director, Weslo Housing Management
Lead Consultant: Tom Hainey, Director, 4EIGHTY Limited
Status: Complete.
ELDERPARK HOUSING ASSOCIATION
ELDERPARK STREET NEIGHBOURHOOD STRATEGY
4EIGHTY is in the process of completing a comprehensive strategy for the future management and maintenance of the association's tenement stock in Elderpark Street, Govan. Work has included a comprehensive options appraisal of various management and development alternatives and a heavy focus on resident, staff and committee engagement.
A significant aspect of this assignment has been the consideration of approaches to dealing with serious anti-social behaviour and security services.
Project Partners:
F3 Building Surveyors
Client Manager: Christine Murphy, Director,
Elderpark Housing Association
Lead Consultant: Tom Hainey, Director, 4EIGHTY Limited
Status: Complete.
INTERNAL MANAGEMENT PLAN
4EIGHTY is assisting the association producing its Internal Management Plan (IMP) for 2005 - 2008. Working closely with a steering group of staff, management and committee, 4EIGHTY will pull together the key strategic framework supporting the IMP and facilitate the definition of clear strategic and operational objectives in accordance with recent IMP guidance.
Client Manager: Christine Murphy, Director,
Elderpark Housing Association
Lead Consultant: Tom Hainey, Director, 4EIGHTY Limited
Status: Complete.
SCOTTISH HOUSING QUALITY STANDARD DELIVERY PLAN
4EIGHTY was appointed to assist the association with the production of its plan to bring its stock up to the new Scottish Housing Quality Standard. Appointed 9th February 2005 the project was completed on time by end April 2005. 4EIGHTY worked in partnership with F3 Building Surveyors on this assignment, our second joint project for this client.
Client Manager: Christine Murphy,
Director, Elderpark Housing Association
Lead Consultant: Tom Hainey, Director, 4EIGHTY Limited
Status: Complete. |
